Fine Point’s Subscriber Self Repair Suite has been specifically developed to address the ongoing customer support needs of service providers. This solution has been proven to reduce ongoing support costs by enabling subscribers to repair common desktop configuration issues as well as resolve common connectivity related support drivers.  The client side application is initiated by the subscriber and assists them with troubleshooting and solving problems without contacting support.  Should the need arise for a subscriber to contact support, the Subscriber Self Repair Suite ensures a reduction in the time a Customer Service Representative needs to be on the phone with a subscriber to resolve the issue. 

When issues occur, where the subscriber has connectivity but a problem still exists, the subscriber can initiate the Self Repair Technician to post all the information on their computer to the Self Repair Information Server.  This allows the subscriber to contact support and provide their report ticket number to the support agent, in turn enabling the both sides to be on the “same page.”  The support agent will no longer lose time having to gather necessary information to diagnose and resolve the issue.

When issues occur, where the subscriber does not have connectivity, the subscriber can initiate the Self Repair Technician to post all the information locally on their computer.  This ensures, that when the subscriber contacts support, that they can simply read the report to the support agent as well as provide the agent with the customized diagnostic code.  The diagnostic code will allow the support agent to know exactly where the issue resides based on the logical structure of the Self Repair Technician’s design.  All tests are systematically carried out in a logical manor.  Please click on the links on the left hand side to learn more about either the Self Repair Technician or the Self Repair Information Server.