Wireless Internet Service Providers (or WISPs or otherwise known as Fixed wireless or 802.11 or "hot spot" providers) are entering into a highly competitive communications market already dominated by DSL and cable. In order for subscribers to adopt new your technology, fixed wireless service providers must be certain to create a high level of subscriber confidence in this new technology. This will be accomplished through trouble-free installation of the service and trouble-free ongoing support.
Fine Point Technologies has been providing the fixed wireless market with products which help manage the entire life-cycle of the fixed wireless broadband subscriber from self-installation to service activation.
From total pre-qualification and self-installation to service activation, Fine Point Technologies' solutions help manage the entire broadband subscriber life-cycle from loop-qualification and self-installation, to Self Repair and service delivery.
A complete Fine Point Technologies Fixed Wireless operator solution may include:
- CPE Qualification
Our CPE qualification technology qualifies the subscriber's equipment (computer) for broadband service and repairs the CPE configuration to enable successful broadband installation.
- Universal Self-Installation
Fixed Wireless operators can reduce subscriber acquisition costs and increase subscriber confidence by providing a flawless first-time experience. Our self-installation solutions guide subscribers through complicated installation processes, manages wireless CPE installation workflows, and automatically configures the desktop.
- Installation Diagnostics
After installation our solutions perform “Installation Diagnostics” that help to reduce the common “Cannot Connect Issues”.
- Service Verification & Activation
Our “Step 1” solutions deliver value-add service verification, qualification and activation at the point of installation enabling Fixed Wireless operators to up sell “Triple Play” services by qualifying at the point of installation that their cable connection can support these services.
- Automated Self Repair Empowering subscribers to Self Repair connectivity problems without contacting the help desk is critical to drastically reducing lifecycle support costs.
- CSR Interface
Our CSR Interface (trouble ticket reports) puts subscriber configuration and diagnostic data directly in front of the help desk technician. This interface will direct the subscriber on how to contact technical support for assistance and clearly identifies issues to the technician, drastically reducing call resolution time.
- Direct-to-Desktop Messaging (Bulletins)
Targeted, direct-to-desktop messaging and software updates reduce support costs by providing proactively delivering service announcements to subscribers.
- OSS Service Management & Assurance
Complete OSS service delivery and management solution that automates the provisioning and management of digital services.
- Better Manage Subscribers via "PPPoE"
In addition to the value-added applications described above, Fixed Wireless providers can leverage a technology called “PPPoE” which helps you lower the cost basis of provisioning your subscribers. Click here for a brief primer on PPPoE.
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