Worse yet, if you are not the one providing the actual broadband Internet connection, your help desk can suffer from call drivers pertaining to connection related issues and home networks that are beyond your control. Now it becomes your challenge to troubleshoot these issues and demonstrate to the subscriber that the issue is not related to the VoIP equipment.

A Fine Point Technologies VoIP solution empowers your entire subscriber lifecycle, from acquisition, through ATA installation and configuration and on-going care. Our VoIP solution will get your subscriber up and running and minimize unnecessary support calls.

Key components of our VoIP solution may include:

• Universal Self-Installation
  Our self-installation solutions guide VoIP subscribers through installation processes, manages VoIP ATA installation workflows, and automatically configures the desktop and ATA via WT-104 auto configuration technology.
• VoIP Diagnostics
  After installation our solutions perform “Installation Diagnostics” that reduce connection related issues and pin-point the cause of the failure. Through connectivity tests and diagnostics on the broadband connection our installation solutions display Guided Resolutions to subscribers that enable them to troubleshoot Self Repair home networking issues and demostrate whether the issue is the broadband connection, the ATA device or the VoIP service.
• WT-104 VoIP Management
  WT-104 VoIP device management provides automated provisioning and remote management of VoIP ATA CPEs as well the provisioning and remote management of VoIP services to these CPEs.