| Capturing market share is critical to success. That’s why Digital Service Providers must be able to quickly identify potential subscribers via mass marketing and then cost-effectively acquire them without huge marketing costs. The potential pitfalls of this are the seemingly uncontrollable costs of technical support, truck rolls, and damage to the Provider’s established brand from unsatisfied subscribers.
Fine Point Technologies’ "Step 1" solutions empower service providers to identify qualified subscribers and acquire them through subscriber self-signup and self-installation that eliminates truck-rolls and reduces support costs. Our solutions help subscribers “get up and running” while promoting and reinforcing the service provider's brand and value-added services. Our “Step 1” solutions include a range of technologies for broadband and dial-up service that deliver qualification of customer premises equipment (CPE), self-installation with diagnostics, and even DSL loop and service qualification to reduce acquisition costs and increase subscriber adoption of services.
 Superior Subscriber Experience via Self-Installation
Recent surveys have reported that over 30% of subscribers say that quality of service is the most important issue for them today. Improving subscriber experience can therefore give you the competitive edge. CyberTRUCK Product Suite ensures that your subscribers enjoy the best possible experience during installation of your service. By offering a friendly and appropriate "voice" for your company, CyberTRUCK Product Suite positively reinforces your service brand as intuitive, credible, and trustworthy. Not only does this reduce installation-related subscriber frustration and churn, it also improves the your ability to sell subscribers value-added services later.
Our "Step 1" solutions include:
- DSL Loop Qualification
Our mass-marketing and subscriber acquisition technologies enable the marketing and promotion of broadband services. These technologies are capable of qualifying the subscriber's copper loop for DSL service and enable the subscriber to sign up in real-time for service.
- CPE Qualification
Our CPE qualification technology qualifies the subscriber's equipment (computer) for broadband service and repairs the CPE configuration to enable successful broadband installation.
- Universal Self-Installation
Our self-installation solutions guide subscribers through complicated installation processes, manages CPE installation workflows, and automatically configures the desktop and CPE via auto configuration technologies.
- Installation Diagnostics & Guided Resolutions
After installation our solutions perform “Installation Diagnostics” that help to reduce the common “Cannot Connect Issues”. Through connectivity tests and diagnostics on the broadband connection our installation solutions display Guided Resolutions to subscribers that enable them to troubleshoot Self Repair connection issues without calling the help desk.
- Service Verification & Activation
Our “Step 1” solutions deliver value-add service verification, qualification and activation at the point of installation. This enables service providers to up sell “Triple Play” services or higher speed service by qualifying that their connection can support these services at the point of installation.
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Solutions
