Solutions for Powerline Communications (PLCs)

You've got the pipe--now what about subscribers? For most energy companies, rolling out Broadband over Powerline (PLCs) service is an all-new challenge. The brand you've built through years of excellence in energy provision gives you an advantage other Internet Service Providers envy, but in this highly competitive market, potential subscribers won't wait while you learn. You must acquire, install, serve, maintain, retain, and up-sell your Broadband over Powerline (BPL) subscribers now with expertise that doesn't come overnight.

At Fine Point Technologies, we have that expertise because we've been helping ISPs worldwide build their own Internet success stories since 1997. And Fine Point Technologies knows BPL because we're helping to build BPL. That's why a Fine Point Technologies BPL solution empowers your entire subscriber lifecycle, from acquisition and qualification, through installing, managing, and self-repairing connectivity, to delivering multiple, user-targetable value-added services over single household connections through the power of Point-to-Point Protocol over Ethernet (PPPoE). At every step we minimize tech support calls to keep your profits growing.

A complete Fine Point Technologies BPL solution may include:

CPE Qualification
Our CPE qualification technology qualifies the subscriber's equipment (computer) for broadband service and repairs the CPE configuration to enable successful broadband installation.
Universal Self-Installation
BPL operators can reduce subscriber acquisition costs and increase subscriber confidence by providing a flawless first-time experience. Our self-installation solutions guide subscribers through complicated installation processes, manages CPE installation workflows, and automatically configures the desktop.
Installation Diagnostics
After installation our solutions perform “Installation Diagnostics” that help to reduce the common “Cannot Connect Issues”.
Service Verification & Activation
Our “Step 1” solutions deliver value-add service verification, qualification and activation at the point of installation enabling BPLs to up sell “Triple Play” services by qualifying at the point of installation that their BPL connection can support these services.
Automated Self Repair Empowering subscribers to Self Repair connectivity problems without contacting the help desk is critical to drastically reducing lifecycle support costs.
OSS Service Management & Assurance
Complete OSS service delivery and management solution that automates the provisioning and management of digital services.

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