Solutions For PC & Peripheral Manufacturers

With an array of support automation solutions, Fine Point Technologies empowers product manufacturers with the tools needed to provide automated support to their customers. With a long list of the world’s leading service providers as our customers, Fine Point Technologies is the most experienced support automation solution provider. For PC manufacturers, our solution offer targeted support that include a direct-to-desktop update agent that enables PC vendors to keep drivers and pre-installed applications current. Through our Self Repair solutions end-users are empowered with automated solutions to support issues. Typical solutions include the automation of desktop update processes as well as drivers and firmware installation, in addition to common configuration and usage issues such as conflicts between physical settings, to software configuration and different types of driver failures.

Finally, Fine Point Technologies offers a set of “one-click” Self Repair and support solutions for home network and Wi-Fi equipment setup and configuration. With Fine Point Technologies' home network solutions, complicated operations such as Internet sharing, resources sharing (files, printer, etc.) and Wi-Fi security configuration become simple and intuitive.

PC Software Updates
With Direct Update™, PC Manufacturers can simplify and automate this process of PC software updates down to the click of a button.
Direct-to-PC Messaging (Bulletins)
Direct Messenger™ delivers targeted, direct-to-PC messaging that reduces support costs by providing proactively delivering service announcements, alerts and messages to customers.

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