We understand that "tech support" for MTU Internet service providers most likely means "you or your superintendent." That's why we're ready to train your support staff with all the know-how needed to connect your subscribers to the Internet and keep them connected.

When you're busy running your building as a business, you don't have time to adjust every last Internet setting on every subscriber's computer. That's why our customized MTU software is distributable in three forms:

• Technician Assisted Installation
  Contains all software needed by the support technician to qualify and ready the consumer premise equipment (CPE) -- their computer and associated hardware -- for connection to your network.
• Subscriber Self-Installation
  Contains all software needed by the subscriber to self-connect the CPE to your network and configure their email and other desktop settings. Just leave this CD with the subscriber, and its friendly, graphical installation guides them through every step of installation.
• Technician & Subscriber Installation
  Contains all software needed by the technician and the subscriber to qualify the CPE, ready it for connection to your network, and configure, finalize, and diagnose the the Internet connection. Your technician completes the technician installation, and leaves the CD with the subscriber, to do the rest -- on their schedule.

Key components of a Fine Point Technologies Multiple Tenant Unit Internet solution include:

• CPE Qualification
  Our CPE qualification technology qualifies the subscriber's equipment (computer) for broadband service and repairs the CPE configuration to enable successful broadband installation.
• Universal Self-Installation
  BPL operators can reduce subscriber acquisition costs and increase subscriber confidence by providing a flawless first-time experience. Our self-installation solutions guide subscribers through complicated installation processes, manages CPE installation workflows, and automatically configures the desktop.
• Installation Diagnostics
  After installation our solutions perform “Installation Diagnostics” that help to reduce the common “Cannot Connect Issues”.
• Automated Self Repair Empowering subscribers to Self Repair connectivity problems without contacting the help desk is critical to drastically reducing lifecycle support costs.
• Direct-to-Desktop Messaging (Bulletins)
  Targeted, direct-to-desktop messaging and software updates reduce support costs by providing proactively delivering service announcements to subscribers.
• ServPoET® Broadband Management Server (BMS)
  Fine Point Networks offers, the ServPoET BMS Family of products that are the most cost-effective broadband PPPoE server available. Click here for a brief primer on PPPoE.