A Fine Point Technologies DSL solution empowers your entire subscriber lifecycle, from acquisition and qualification, through installing, managing, and self-repairing connectivity.

Key components of the Fine Point Technologies DSL solution include:

• Loop Qualification & Subscriber Acquisition
  Our mass-marketing and subscriber acquisition technologies enable the marketing and promotion of broadband services. These technologies are capable of qualifying the subscriber's copper loop for DSL service and enable the subscriber to sign up in real-time for service.
• CPE Qualification
  Our CPE qualification technology qualifies the subscriber's equipment (computer) for broadband service and repairs the CPE configuration to enable successful broadband installation.
• Universal Self-Installation
  Our self-installation solutions guide subscribers through complicated installation processes, manages CPE installation workflows, and automatically configures the desktop and CPE via TR-069 auto configuration technology.
• Installation Diagnostics
  After installation our solutions perform “Installation Diagnostics” that help to reduce the common “Cannot Connect Issues”. Through connectivity tests and diagnostics on the broadband connection our installation solutions display Guided Resolutions to subscribers that enable them to troubleshoot Self Repair connection issues without calling the help desk.
• Service Verification & Activation
  Our “Step 1” solutions deliver value-add service verification, qualification and activation at the point of installation. This enables service providers to up sell “Triple Play” services or higher speed service by qualifying that their connection can support these services at the point of installation.
• Automated Self Repair Our Self Repair technologies and solutions automatically resolve subscriber desktop configuration issues without the need for the subscriber to contact the help desk. Desktop issues are easily identified and quickly resolved with the simple click of a button!
• Service Diagnostics & Resolutions
  Our diagnostic technologies reduce the “Cannot Connect” support call drivers by identifying and pin-pointing problems with the broadband connection and service. Once a problem is identified, our solutions that display guided resolutions to the subscriber enable them to self-troubleshoot and Self Repair these issues without the need to contact the help desk.
• CSR Interface
  Our CSR Interface (trouble ticket reports) puts subscriber configuration and diagnostic data directly in front of the help desk technician. This interface will direct the subscriber on how to contact technical support for assistance and clearly identifies issues to the technician, drastically reducing call resolution time.
• Remote Repair
  Our solutions offer the capability for help desk technicians to remotely repair the subscriber’s desktop. This eliminates the need for subscriber to follow complex support instructions and allows the technician to perform the repair for them, thus further reduces call resolution time.
• Direct-to-Desktop Messaging (Bulletins)
  Targeted, direct-to-desktop messaging and software updates reduce support costs by providing proactively delivering service announcements to subscribers.
• TR-069 Device Management
  TR-069 device management provides automated and remote management of CPE based devices as well the provisioning and management of CPE based value add services such as VPNs and firewalls.
• OSS Service Delivery & Assurance
  Fine Point Technologies offer a complete OSS service delivery and management solution that automates the provisioning and management of digital services. This solution provides complete service workflow management, automated service monitoring and assurance as well as a web portal for subscriber self-provisioning and management.