| Cable is exploding with new opportunities beyond traditional video services. These opportunities, which include home networking, interactive television and Voice over Internet Protocol (VoIP) telephony, require robust installation and support solutions. Fine Point offers best-in-class solutions that ease the deployment of these services while lowering subscriber acquisition costs.
From total pre-qualification and self-installation to service activation, Fine Point Technologies solutions help you manage the entire broadband subscriber lifecycle, from loop qualification and self-installation, to Self Repair and service delivery.
A complete Fine Point Technologies MSO solution may include:
- CPE Qualification
Our CPE qualification technology qualifies the subscriber's equipment (computer) for broadband service and repairs the CPE configuration to enable successful broadband installation.
- Universal Self-Installation
Cable operators can reduce subscriber acquisition costs and increase subscriber confidence by providing a flawless first-time experience. Our self-installation solutions guide subscribers through complicated installation processes, manages CPE installation workflows, and automatically configures the desktop.
- Installation Diagnostics
After installation our solutions perform “Installation Diagnostics” that help to reduce the common “Cannot Connect Issues”.
- Service Verification & Activation
Our “Step 1” solutions deliver value-add service verification, qualification and activation at the point of installation enabling MSOs to up sell “Triple Play” services by qualifying at the point of installation that their cable connection can support these services.
- Automated Self Repair Empowering subscribers to Self Repair connectivity problems without contacting the help desk is critical to drastically reducing lifecycle support costs.
- Service Diagnostics & Resolutions
Our diagnostic technologies reduce the “Cannot Connect” support call drivers by identifying and pin-pointing problems with the broadband connection and service. Once a problem is identified, our solutions that display guided resolutions to the subscriber enable them to self-troubleshoot and Self Repair these issues without the need to contact the help desk.
- Direct-to-Desktop Messaging (Bulletins)
Targeted, direct-to-desktop messaging and software updates reduce support costs by providing proactively delivering service announcements to subscribers.
- OSS Service Management & Assurance
Complete OSS service delivery and management solution that automates the provisioning and management of digital services.
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Solutions
