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Fine Point Technologies Service Installation Suite delivers self installation, qualification of customer premises equipment (CPE), installation/connection diagnostics, and service validation/activation while identifying and acquiring qualified broadband Internet subscribers.

Subscriber self-installation and sign up with Fine Point’s Service Installation Suite eliminates truck-rolls and reduces support costs while promoting and reinforcing your brand and value-added services.

 
Broadband Self-Installation
Step-by-Step Installation
Click here to enlarge image... 		spcaer Broadband Self-InstallationMultiple Workflows
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Key Benefits Include:
  • Self-Installation guides the subscriber through complicated installation processes, managing CPE installation workflows and automatically configuring the desktop and CPE.
  • CPE Qualification qualifies the subscriber’s computer for broadband service and repairs the CPE configuration as necessary to ensure successful broadband installation.
  • Installation and Connection Diagnostics solve “cannot connect” issues commonly encountered after installation. When connectivity tests discover a problem, diagnostics display guided resolutions to help subscribers troubleshoot and Self Repair connection issues without calling for technical support.
  • Service Verification and Activation enable service providers to up-sell higher connection speed or value-added features at installation time by pre-qualifying the connection for premium services.
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