Fine Point Technologies - ServPoET FAQs



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Question
What are the commands to generate a SYSLOG within ServPoET?

Answer
Cd /etc
vi /etc/syslog.conf
add:
*.* /var/log/message
save/quit file - command line: wq
And restart syslog
/etc/init.d/syslog restart
And start listening and logging to stdout
tail -f /var/log/message
or to logfile
tail -f /var/log/message>log.txt

Question
What is the maximum upper limit of ip_conntrack?

Answer
65,504

Question
What are the commands to search for a subscriber within the ServPoET NOS?

Answer
cd /
find .|xargs grep 'username'

Question
Does ServPoET have a built-in SNMP agent? If so, what MIBs are supported?

Answer
The MIB is just the standard Linux 2.4 kernel MIB, SNMP is limited to read-only in the current version, but is under active development to support full read/write.

Question
How do you change the settings for Ethernet Interfaces (i.e. speed, duplex, etc…)?

Answer
In order to change the settings for Ethernet Interfaces (i.e. speed, duplex, etc...), 'auto-negotiation' must be disabled in order for the changes to take in affect. For example:

1. ethtool -s eth0 autoneg off
2. ethtool -s eth0 duplex half
3. ethtool -s eth0 speed 10
4. ethtool -s eth0 autoneg on

Question
If VLANs on the PPP interface are created, are any of the PPP Options affected?

Answer
When VLANs on the PPP interface are created the MTU setting in “Configure PPP Options” both Maximum transfer, and Maximum receive unit need to be no more than 1488, 4 bytes of header created by the VLAN and the 8 bytes created for the PPPoE header.

Question
(ServPoET v3.5.0 and earlier) How does ServPoET handle multiple RADIUS servers?

Answer
Within ServPoET NOS v3.5.0 and earlier, if the NOS is configured with multiple RADIUS servers, the incoming PPPoE session with authenticate to only the newest RADIUS server entry added. Most ISP's have multiple RADIUS servers listed for redundancey, so there is a known issue with the ServPoET NOS where the incoming PPPoE session is not properly routed. In order to address the issue, the following commands must be applied to 'radiusclient.conf'

The RADIUS server listing must appear as follows:

(for example)

1. vi /etc/sysconfig/gateways
2. Make sure the only like in that file is the default, delete the lines below it.
3. save the file
4. /etc/init.d/network restart

Then test with a PPPoE client, do not go back in to the rpconfig GUI.

authserver 192.168.0.206:1812, 192.168.0.205:1812
acctserver 192.168.0.206:1813, 192.168.0.205:1813

Then, you have to copy the file to another location to make the change permanent -

1. mount –rwo remount /roroot
2. cp /etc/ppp/radiusclient/radiusclient.conf /roroot/tree/etc/ppp/radiusclient/radiusclient.conf
3. mount -ro remount /roroot

Question
How do you capture real time PPPoE activity on ServPoET?

Answer
There are 2 ways:

1. You can pipe tcpdump traffic to grep utility to filter out PPP packets. Within the Linux console type the following command: 'tcpdump -vvv -i eth1 | grep -I ppp'. If you want to create a temp file, then this command comes handy: 'tcpdump -vvv -i eth1 | grep -I ppp > /temp/dump'. 'more /temp/dump' can be used to open dump file. Here we assume that PPPoE connections are going through eth1 interface.

2. It requires a spare Linux box. You can configure remote logging to this Linux box in web or char GUI, then add word 'debug' to additional PPP settings (char or web PPP configuration screen), then stop syslog daemon: '/etc/init.d/syslogd stop' on the Linux box and start it in remote mode: 'syslogd -r'. You can use 'tail -f /var/log/messages' to see debug info that comes to this box from ServPoET.

Question
How do you export configuration files from ServPoET?

Answer

Restoration procedures are as follows:

1. Archived the following MASTER configuration files
A: /etc/sysconfig/rpconfig.dat
B: /etc/sysconfig/8021q
C: /etc/sysconfig/bridges [applicable 3.6.0 above]
D: /etc/sysconfig/bridgeslaves [applicable 3.6.0 above]
E: /etc/sysconfig/eoatm
2. Restore the files
3. Run rpconfig with the following principle that ServPoET must recognize some changes in order to flush parameters into individual SLAVE configuration files from MASTER files above.
NOTE: The administrator must then run rpconfig and do a "change value, OK, change back, OK" process of a single parameter value in each of a subset of rpconfig screen that's wide enough to cause ServPoET to update all slave configuration files from the master. This is necessary because there is currently no unified programmatical process to do this master-to-slave parameter value population outside of the as-necessary updates done by rpconfig. A particular minimum subset of screens that must be touched to ensure that all slave files have been updated, are as follows:
a. Configure Networks
b. Configure PPPoE Server
c. Configure Firewall
d. Realms
4. Reboot System

Question
How do you bypass RADIUS authentication?

Answer

In order to bypass RADIUS authentication and to terminate the session locally, the following line must be added to 'pppoe-server-options':

ServPoET BMS [NOS @ServPoET]# vi /etc/ppp/pppoe-server-options

# PPP options for the PPPoE/LNS server
plugin /etc/ppp/plugins/rp-pppoe.so
plugin /etc/ppp/plugins/radius.so
plugin /etc/ppp/plugins/servpoet.so
radius-config-file /etc/ppp/radiusclient/radiusclient.conf
lcp-echo-interval 30
lcp-echo-failure 4
mtu 1452
mru 1452
ms-dns 209.208.166.23
ms-dns 209.208.166.32
require-pap
upstream-limit 256
downstream-limit 256

;#######add the following line#######

noauth

;#######in order to write to the file and quit#######
:wq

~
~
~
~
~
"/etc/ppp/pppoe-server-options" 16L, 366C written

Problem
Neighbor overflow issue – ‘operation not permitted’

Solution
1. Add the following line in /etc/sysctl.conf:
2. net.ipv4.neigh.default.gc_thresh3 = 4096
3. And then, run 'sysctl -p' to activate

Make the changes in sysctl.conf permanently.

1. edit /etc/sysctl.conf
2. mount –rwo remount /roroot
3. cp /etc/sysctl.conf /roroot/tree/etc/sysctl.conf
4. mount -ro remount /roroot

Problem
ServPoET NOS v3.x – Proxy ARP, cannot PING devices or new sessions

Resolution
1. With a valid PPPoE connection established (client =server), at the command line of ServPoET type:
a. cd /proc/net/ (enter)
b. arp -e (enter)
2. Command will show the current ARP table
3. You should not see an entry for the customer connected
4. Once confirmed that no entry exists, on the client, browse to a website to establish Internet traffic
5. After you successfully established a connection to an online website, repeat step #1:
6. With a valid PPPoE connection established (client =server), at the command line of ServPoET type:
a. cd /proc/net/ (enter)
b. arp -e (enter)
7. Command will show the current ARP table
8. You should now see an ARP entry for the MAC address of the customer
a. NOTE: When Proxy ARP is disabled, you will not see an ARP entry for the customer even after the client is connected to an online website

In order to resolve the issue permanently, follow the steps below:

1. Edit: /etc/sysctl.conf
2. Add the following line:
a. net/ipv4/conf/all/proxy_arp = 1
3. Run ‘sysctl –p’ to activate
4. Make the changes in sysctl.conf permanently.
a. edit /etc/sysctl.conf
b. mount -rwo remount /roroot
c. cp /etc/sysctl.conf /roroot/tree/etc/sysctl.conf
d. mount -ro remount /roroot
e. reboot

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