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Service Provider Solutions | |||||||||||||
Fine Point Technologies Service Installation Suite assists subscribers with activating dial-up and broadband Internet while promoting and reinforcing your company's brand. Self-Installation, customer equipment qualification, and post-install diagnostics eliminate truck rolls and reduce support costs.  |
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| Network Solutions | ||||||||||||||
| Fine Point Technologies network solutions include client software that connects subscribers to service providers; servers that concentrate, tunnel, and manage subscriber connections to the Internet; and servers that provision and manage subscriber voice and data modems and related hardware. |
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| Enterprise Solutions | ||||||||||||||
Fine Point Technologies enterprise solutions deliver mission-critical messages and desktop updates through a trusted channel you control. |
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| Certification Lab | ||||||||||||||
Fine Point Technologies offers two different Certification services for hardware manufacturers. The first ensures that your company's BRAS and Network devices strictly conform to the RFC 2516, A Method for Transmitting PPP Over Ethernet (PPPoE).
In association with Telcordia Professional Services, the second certification service Fine Point offers is TR-069 and its subsequent extensions (TR-098, TR-104, TR-106, TR-110, TR-111, TR-135, TR-140, TR-142)*
. Additionally, certification services for hardware manufacturers of CPE devices, such as VoIP Analog Telephone Adapters (ATA), DSL Modems, and Residential Gateways, is also offered within TR-069 Certification. |
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| Call Center Optimization | ||||||||||||||
Have you ever felt like your call center needed a tune-up? Our call center consulting professionals will conduct a comprehensive review of all critical contact center operations and practices to identify opportunities to improve service performance, increase productivity, and manage costs more effectively. |
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| Training | ||||||||||||||
| Fine Point Technologies offers customized training programs to bring your staff up to speed on your solution. We can train on-site or in one of our Fine Point offices. Training may range from generalized overviews to SDK-level configuration instruction. Your needs determine the scope.
Our “train the trainer methodology” is well regarded in the industry. |
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