Fine Point Technologies Service Installation Suite assists subscribers with activating dial-up and broadband Internet while promoting and reinforcing your brand and value-added services. The Service Installation Suite delivers self-installation, qualification of customer premises equipment (CPE), installation and connection diagnostics, and service validation and activation. Result: Far fewer truck rolls and greatly reduced support costs.

Fine Point’s Subscriber Self Repair Technician has been specifically developed to address the ongoing customer support needs of service providers. It reduces ongoing support costs by enabling subscribers to repair common desktop configuration issues and resolve common connectivity related support drivers without contacting support. Through the delivery of industry-leading software technologies, the Subscriber Self Repair Technician provides a comprehensive, scalable and cost-effective solution for automated subscriber service and support.

Fine Point Technologies’ Remote Device Administrator was designed to centralize the management of Customer Premise Equipment (CPE) with one common application.  Fine Point Technologies’ Remote Device Administrator is a Broadband Forum (formally the DSL Forum) standards-based solution, based on TR-069 and its extensions (TR-098, TR-104, TR-106, TR-110, TR-111, TR-135, TR-140, TR-142)* , allowing for the centralized management, control, monitoring, and delivery of services to CPE devices, such as VoIP Analog Telephone Adapters (ATA), DSL Modems, and Residential Gateways.