Competitive Support Agents

The following is actual feedback and research from online subscribers that were provided with a "continually running" support agent from their service provider.

Fine Point Technologies’ solutions are "subscriber activated" to eliminate these situations and increase subscriber adoption. Because they are "subscriber activated", they run only when needed and do not use up precious computer resources. This approach results in higher level of subscriber adoption since subscribers will be less likely to uninstall the support agent.

• Example 1:
  A frustrated subscriber that was looking for help with disabling a continually running desktop Support Agent.
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• Example 2:
  A subscriber that was unable to utilize their CD-ROM drive with a continually running "Support Agent".
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• Example 3:
  A susbcriber that uninstalled the continually running Support Agent.
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• Example 4:
  continually running Support Agent that interfered with normal computer operations.
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• Example 5:
  A generally frustrated subscriber.
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