 To be profitable, broadband service providers require a solution that quickly gets subscribers up and running while decreasing installation and support costs. Subscriber Installation Suite Installer is a self-installation solution that guides even the most novice subscriber to successfully self-install their broadband service, automating the installation and configuration of all components and applications necessary to get Internet service up and running. Simple, intuitive and seamless, Subscriber Installation Suite saves countless technical support hours, truck rolls, and support calls.
Subscriber Installation Suite is a "Step 1" Solution that helps subscribers “get up and running” while promoting and reinforcing the service provider's brand and value-added services. It guides the subscriber through a series of graphical user interface screens that reduce the complexities involved with manual broadband provisioning tasks and eliminate user error.
 |
|
|
|
|
 Configures 3rd Party CPE via TR-064 / SNMP
By leveraging technologies such as SNMP, HTTP and TR-064 (LAN-Side DSL Customer Premises Equipment (CPE) Configuration Specification) to institute management capabilities between the PC (LAN) and the modem (CPE), Subscriber Installation Suite removes the complexities associated with deploying hardware. This capability facilitate CPE self-installation, configuration, and service management from the subscriber's desktop and provides a framework to which Subscriber Installation Suite can automatically configure modems for connectivity. Intuitive graphics and full-motion video guide the subscriber to successful hook up and installation of their broadband hardware.
Consistent Install via SmartInstall™ Workflow Engine
“Workflow Architecture” describes our step-by-step philosophy for software installation. Subscriber Installation Suite can accommodate multiple installation workflows to provide a consistent installation process across multiple CPE environments. Multiple installation options do not require recompilation of Subscriber Installation Suite software — all are supported from the same installation. Even if you are deploying several types of broadband CPE, Subscriber Installation Suite’s branching capabilities will ensure that the installation process is smooth and consistent.
To incorporate this workflow architecture, Subscriber Installation Suite leverages patent-pending SmartInstall™ Workflow Engine technology, enabling it to easily adapt to any deployment scenario. This technology enables Subscriber Installation Suite to support
Educate Subscribers at Point of Install
Research shows that up to 10% of help desk call drivers pertain to subscribers asking general questions about the use of Web browsers and email. A large portion of these calls can be eliminated simply by spending extra time to educate your subscribers about your service and the Internet at the point of installation. The Subscriber Installation Suite leverages full motion video and graphics to provide important information and training to your subscribers before they begin using your service. Topics such as “Using a Web browser”, “How to Check & Send email”, and “How and Why to Install DSL Filters” are demonstrated by the Subscriber Installation Suite.
Deliver Superior Subscriber Experience
Happy customers translate to less churn which means greater profitability. That is why the Subscriber Installation Suite focuses on delivering the best subscriber experience.
Deploys Third-Party Software & Device Drivers
Subscriber Installation Suite removes the complexities associated with deploying 3rd party software. Subscriber Installation Suite will also seamlessly deploy any device drivers required for hardware without requiring subscriber interaction. Subscriber Installation Suite can deploy and configure third-party applications either silently with no subscriber interaction or via an interactive graphical interface that provides the subscriber with more options.
Dynamic Software Update
Other self-installation solutions bundle all the software onto the CD-ROM, requiring CD replacement when changes must be made. Subscriber Installation Suite allows service providers to dynamically deploy software over the Internet at the point of installation. Service providers can send subscribers a Subscriber Installation Suite self-installation CD that contains only the core installation functionality necessary to qualify the CPE and connect to the service provider’s network. At the point of installation, Subscriber Installation Suite does the rest, downloading the current versions of additional installation components to complete the installation process. Subscriber Installation Suite makes the concept of obsolete CD-ROMs obsolete.
|
Products
Qualify
