Fine Point Technologies - Managing today's broadband services through support automation solutions.

Loop Qualification
Acquire™ is a subscriber-initiated, marketing tool that empowers subscribers to self-qualify their CPE and Local Loop for DSL. More...

CPE Qualification
Subscriber Installation Suite Qualifier
qualifies the CPE for broadband service and repairs configuration issues before installation. More...

Universal Self-Installation
Subscriber Installation Suite Installer self-installation guides subscribers through complicated installation processes and workflows, and automatically configures the desktop and CPE. More...

Diagnostics & Activation
After installation Subscriber Installation Suite Validator performs connection diagnostics and displays resolutions to subscribers to reduce “Cannot Connect” issues. This also qualifies, verifies, and activates value-add services at the point of installation. More...

Dial-up Self-Installation
Total Internet® is the most complete self-installation and sign up solution for dial-up. More...

Products	Step 1:		Step 2:		Step 3:

Overview Online Demos		Acquire & Install		Manage, Care & Retain		Deliver Services
		Step 1" solutions identify qualified subscribers and acquire them while eliminating truck-rolls and reducing support costs. Read More...		"Step 2" solutions reduce lifecycle support costs and subscriber churn by increasing subscriber experience and improving support processes. Read More...		"Step 3" solutions increase service revenues by enabling the deployment, management, and scaling of IP-based services. Read More...

		Loop Qualification Acquire™ is a subscriber-initiated, marketing tool that empowers subscribers to self-qualify their CPE and Local Loop for DSL. More... CPE Qualification Subscriber Installation Suite Qualifier qualifies the CPE for broadband service and repairs configuration issues before installation. More... Universal Self-Installation Subscriber Installation Suite Installer self-installation guides subscribers through complicated installation processes and workflows, and automatically configures the desktop and CPE. More... Diagnostics & Activation After installation Subscriber Installation Suite Validator performs connection diagnostics and displays resolutions to subscribers to reduce “Cannot Connect” issues. This also qualifies, verifies, and activates value-add services at the point of installation. More... Dial-up Self-Installation Total Internet® is the most complete self-installation and sign up solution for dial-up. More...		Automated Self-Healing Self Repair Technician Desktop Agent™ automatically repairs and resolves desktop and software configuration issues without the need for contacting the help desk. More... Diagnostics & Resolutions Self Repair Technician™ reduces the “Cannot Connect” issues by identifying connectivity issues and displaying resolutions to the subscriber. More... CSR Interface Remote Technician™ customer service interface puts subscriber information in front of the CSR and enables remote desktop repair and IVR integration reducing call resolution time. More... Direct-to-Desktop Alerts Direct Messenger™ reduces support costs through direct-to-dekstop communication with subscribers. More... Direct-to-Desktop Updates Direct Update™ enables direct-to-desktop software updates, keeping computers and CPE up to date. More...		Service Manager & Assurance The CyberAdvantage™ Service Manager is an OSS service delivery and management solution that automates back-office systems for the provisioning and management of digital services. More... TR-069 Device Manager CyberAdvantage™ Device Manager (TR-069 Edition) is a TR-069 standards-based management system that provides automated management and value-add service provisioning of DSL CPE. More... TR-104 VoIP ATA Manager CyberAdvantage™ Device Manager (TR-104 Edition) is a TR-104 standards-based management system that provides automated management and value-add service provisioning of VoIP (ATA) CPE. More...
					Other Products:

						Emergency News Alerts Emergency Alert System™ (EAS) is a highly scaleable and secure direct-to-computer alert and notification system for government agencies. More... PPP over Ethernet Looking for PPPoE solutions WinPoET™ and ServPoET™? Please visit Fine Point Networks (www.finepointnetworks.com).