Fine Point Technologies Service Installation Suite empowers service providers to identify qualified subscribers and acquire them through subscriber installation and sign up, eliminating truck-rolls and reducing support costs. Our solutions assist subscribers with activating their service while promoting and reinforcing the service provider's brand and value-added services. Our Service Installation Suite includes a range of technologies for broadband and dial-up service that deliver Self-Installation , qualification of customer premises equipment (CPE), installation/connection diagnostics, and service validation/activation.

Fine Point’s Subscriber Self Repair Suite has been specifically developed to address the ongoing customer support needs of service providers. This solution has been proven to reduce ongoing support costs by enabling subscribers to repair common desktop configuration issues as well as resolve common connectivity related support drivers.  The client side application is initiated by the subscriber and assists them with troubleshooting and solving problems without contacting support.  Should the need arise for a subscriber to contact support, the Subscriber Self Repair Suite ensures a reduction in the time a Customer Service Representative needs to be on the phone with a subscriber to resolve the issue. 

Fine Point Technologies’ CPE Device Manager was designed to centralize the management of Customer Premise Equipment (CPE) with one common application.  Fine Point Technologies’ CPE Device Manager is a DSL Forum standards-based solution, based on TR-069 and its extensions (TR-098, TR-104, TR-106, TR-110, TR-111, TR-135, TR-140, TR-142)* , allowing for the centralized management, control, monitoring, and delivery of services to CPE devices, such as VoIP Analog Telephone Adapters (ATA), DSL Modems, and Residential Gateways.

Fine Point Technologies ServPoET was created to deploy high performance Broadband (including xDSL, Cable, Wireless, and BPL) Point-to-Point sessions (PPPoE, PPPoEoA, and PPPoA) to improve operational efficiency and maximize return on network investments.

The Fine Point ServPoET Broadband Management Server (BMS) series is the industry leading PPPoE Termination Server offering High Density Subscriber Broadband PPP Termination, Load Balancing, OSPF Routing, and Gbps interfaces all at 1/3 the costs and over 3 times the performance of existing competitive products.

Fine Point Technologies’ WinPoET and MacPoET are the industry standard for Point-to-Point Protocol over Ethernet (PPPoE) broadband connection management software for Windows and Macintosh operating systems.  With more than eight million licenses deployed worldwide, WinPoET and MacPoET are the most reliable, mature, and cost-effective approaches to PPPoE broadband client software available today.