UNITED TELEPHONE ASSOCIATION SELECTS FINE POINT TECHNOLOGIES SUPPORT AUTOMATION SOFTWARE

New York, NY, September 22, 2005 - Thanks to automation software from Fine Point Technologies (www.finepoint.com), a leading provider of intelligent support automation software, United Telephone Association broadband customers will soon be able to automatically solve problems and get questions answered without ever picking up the phone. Fine Point Technologies is to provide this Kansas-based communications company with an end-to-end solution to install and support its broadband customers. With this announcement, Fine Point Technologies continues to gain market share for its automated service technology.

United Telephone Association is a full service communications provider offering the residents and businesses of rural South West Kansas a full range of wire line, wireless, CATV, dial up, and high speed DSL communications capabilities. With over fifty years of continued service, United Telephone Association and United Communications intend to continue to implement twenty first century telecommunications technologies to the member customers it serves in Kansas.

By automating support service processes and solving common support issues, Fine Point Technologies’ support automation solution will reduce the number and length of support calls to install and support their broadband subscribers, thus lowering United Telephone Association’s deployment and support costs and improving the overall subscriber experience. In selecting Fine Point Technologies, Mike Salmans, IT Supervisor, United Telephone Association stated that “We are pleased to offer our member customers the power of this type of support automation solution from Fine Point Technologies.”

John O’Keefe, CEO, Fine Point Technologies in welcoming United Telephone Association into Fine Point Technologies’ growing family of service provider customers, stated “We look forward to working with United Telephone Association and delivering to their customers the same support automation solutions used by the world’s largest service providers.”

About Fine Point Technologies
Fine Point Technologies, Inc. offers a diverse line of solutions that assist Digital Service Providers to acquire and manage new subscribers while increasing profitability through the provisioning and management of new digital services. The company offers industry proven self-installation, Self Repair , and OSS service management solutions that minimize technical support costs and deliver superior subscriber experience. With solutions deployed via hundreds of service providers to over ten million subscribers worldwide, Fine Point Technologies has a large international presence and client base. You can read more about Fine Point Technologies at http://www.finepoint.com.

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Molly Scales
Communications Manager
Fine Point Technologies, Inc.
press@finepoint.com
+1 (212) 962-7410 x301