Mobile Device Management
Fine Point recently acquired Pervenio a pioneering provider in Automatic Device Management and Service Provisioning software solutions. The Pervenio Server solution enables MSP's to stay better connected with their customers by detecting the mobile device instantly and configuring automatically the maximum service capabilities of each handset on their network. Our innovative software will detect all handset types on the network immediately. We determine in real-time the optimal service capabilities of each handset and whether a handset has been changed, which allows us to react accordingly and deliver services that are optimized for each user. This critical real-time information allows us to:
• Make sure services are configured properly which increases customer satisfaction as they are able to access the full range of services immediately, reducing churn rates.
• Determine the potential success rates for all marketing campaigns as the entire addressable market and the capabilities of each handset are known.
• Increase speed of access to new services for customers.
• Increase operational effectiveness as network resources are optimized. The service provider deploys only what they know is required for customers.
• Reduce costs of customer care as each handset is configured automatically.
The following application are supported on the Pervenio Server™ platform.
• Pervenio Activator ™, Automatic Device management & Service Activation, to ensure customers are automatically connected to the correct services based on the used handset.
• Pervenio Analytics ™, Strategic Marketing/CRM , to identify the addressable market and value of the customer channel for products and services.
• Pervenio Protect ™, Lost/Stolen/Fraudulent Handset Tracking , to track and block marked handsets and or subscribers using these on the network.
Our products ensure that every component from the mobile device to network services, content services and 3rd parties are all 100% compatible with the mobile device being used by the subscriber, in order that content is sent to the mobile phone in the most appropriate format. This enables mobile operators to become better connected with their customers and in doing so increase customer satisfaction, increase productivity, increase revenue per customer and decrease operation costs.
