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All of our Knowledge Base Articles are available for download in PDF format. Click the document title to download the file.
Service and Support Automation

This paper discusses some of the myths about support automation.

Relevant Solutions: Subscriber Self Repair Suite

TR-069 Interoperability: The Real Story

This paper discusses the TR-069 CPE WAN Management protocol and what the CPE vendors aren't telling you.

Relevant Solutions: CPE Device Manager

RapiDeploy Intelligent Architecture™
This paper provides an overview of RapiDeploy Intelligent Architecture and outlines the importance of being able to make rapid changes to support automation solutions software.
A Case for Client-Side PPPoE Software

There is an industry trend to take a hands off policy towards subscriber workstations. This thinking is short sighted, as combining two standards — Ethernet and PPP — into PPP over Ethernet (PPPoE), no more knowledge is required of the end-user than is required to set up standard dial-up Internet.

Relevant Solutions: WinPoET and ServPoET

ServPoET: Spirent AX/4000 Certification Report

This report details the results of the Spirent AX/4000 Broadband Test System for the ServPoET BMS Product Family.

Relevant Products: ServPoET

About PPP over Ethernet (PPPoE)
This HTML page describes the benefits of PPP over Ethernet (PPPoE) (RFC2516) in detail and answers many questions regarding the PPPoE standard.
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