Since 1997, Fine Point Technologies has continued to evolve its diverse line of solutions to assist Internet Service Providers (ISPs) to meet and exceed the demands of complicated subscriber lifecycle management cycles. Our scalable support automation solutions and technologies empower these service providers to reduce technical support costs as they acquire and manage new subscribers while increasing profitability.

Our industry proven Self Installation, Self Repair, and OSS Service Management solutions minimize technical support costs and deliver superior subscriber experience. With solutions deployed via hundreds of service providers to over ten million subscribers worldwide, Fine Point Technologies has a large international presence and client base.

Reduced Support Costs
One of the most obvious impacts of our solutions is easily recognizable return-on-investment from the reduction of technical support and service administration costs. Our technologies and solutions enable immediate, tangible return-on-investment by offering scalable support systems for all types of broadband service. By automating the support process, our solutions and technologies enable subscribers to Self Repair common issues without contacting the help desk.

Improved Time-to-Market of Services
One major driver of success and profitability for Internet Service Providers is the ability to deliver rapid time-to-market for new services. Service Providers can not afford to be held up by their solution vendor. Our solutions enable fast and efficient time to market. While other solution vendors may require up to twelve months or more for delivery of a fully integrated solution, Fine Point Technologies can provide fully localized, customized and integrated solutions in less than three months.

More Easily Enter New Markets
Our industry proven subscriber lifecycle management solutions build on our expertise in Internet service, subscriber experience and Internet technologies to help clients perform at the highest levels to deliver superior service for their subscribers and create sustainable value for their shareholders. Using our industry knowledge, service-offering expertise and technology capabilities, we develop solutions to help clients around the world to enter new digital service markets by:

• Increasing revenues in existing markets
• Improving operational support performance
• Delivering services more effectively and efficiently

A Partner You Can Trust
In order to ensure success in the future, your solution vendor must be there for you as your needs change. With over eight years of proven service and customer references, Fine Point Technologies is a partner you can trust and that will continue to be there with new and innovative solutions as your service evolves.